Refund and Return Policy

Effective Date: 01 November 2025

Welcome to ABS Multi Service Marketing.
We take pride in the quality of our products and aim for 100% customer satisfaction. However, if you are not entirely satisfied with your purchase, we’re here to help.

Overview

Our refund and return policy lasts 30 days from the date of delivery.
If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • You must provide a valid receipt or proof of purchase.

  • Products must not be perishable or listed as non-returnable.

📦 Important: Please do not send any product directly back to the manufacturer without confirmation.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food items)

  • Downloadable software/digital products

  • Health & personal care items

  • Gift cards

  • Flammable liquids/gases or hazardous materials

  • Intimate or sanitary products

Partial Refunds May Be Issued For:

  • Items with visible signs of use

  • Opened media items (e.g., CDs, DVDs)

  • Products not in original condition or missing parts not due to our error

  • Returns requested after 30 days of delivery

Refund Process

Once we receive and inspect your returned item, you will be notified via email regarding approval or rejection of your refund.

If approved, your refund will be processed to your original payment method through Razorpay (UPI, card, wallet, or net banking).
⏳ Please allow 7–10 business days for the amount to reflect in your account, depending on your bank or payment provider.

Late or Missing Refunds

If your refund hasn’t arrived yet:

  1. Recheck your bank account or Razorpay wallet.

  2. Contact your card provider or bank — processing may take additional time.

  3. If still unresolved, contact us at 📧 absmsm123@gmail.com

  4. @gmail.com

Sale Items

Only regular-priced items are eligible for refunds.
Items purchased on sale or discount are non-refundable, unless they are damaged or defective.

Exchanges

We replace items only if they are:

  • Defective, or

  • Damaged during delivery

To initiate an exchange, email us at 📧 absmsm123@gmail.com and send the product to:

🏢 ABS Multi Service Marketing
No.168, MKN Road, Alandur – 600016
Tamil Nadu, India

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return.
Once the returned item is received and approved, a gift voucher or coupon will be issued.

If the gift was shipped to the giver, the refund will be processed to the original purchaser.

Shipping Returns

To return a product, please send it to:

🏢 ABS Multi Service Marketing
No.168, MKN Road, Alandur – 600016
Tamil Nadu, India

🚚 Note:

  • Customers are responsible for paying return shipping costs.

  • Shipping fees are non-refundable.

  • If you receive a refund, the cost of prepaid return shipping (if any) will be deducted from your refund total.

We recommend using a trackable shipping service or purchasing shipping insurance.
We are not responsible for returned items lost in transit.

Need Help?

For assistance with returns, refunds, or Razorpay transactions, contact us:

📧 Email: absmsm123@gmail.com
📞 Phone: +91 99520 03006
🌐 Website:https://absmultiservicemarketing.doxainfotech.com/